Senior Service Delivery Manager – Payroll (6-Month Fixed Term)

Job Title: Senior Service Delivery Manager – Payroll (6-Month Fixed Term)
Location: Great Victoria Street, Belfast
Salary: Band 8a (£53,755 – £60,504)
Contract: Full-time, 6-month temporary

About the Role:
We are seeking a Senior Service Delivery Manager to lead the day-to-day delivery of the Payroll Service Centre (PSC) for Health and Social Care in Northern Ireland (HSCNI). This temporary role will see you manage a large team, ensure high-quality payroll service delivery, and drive continuous improvement in processes and systems.

Key Responsibilities:

• Lead and manage Payroll delivery teams to meet SLAs, KPIs, and service targets.
• Identify and implement service improvements and operational efficiencies.
• Collaborate with internal and external stakeholders to maintain effective working relationships.
• Support strategic planning, business improvement initiatives, and risk management.
• Lead training initiatives and ensure smooth transitions to new payroll systems.
• Maintain high standards of governance, compliance, and data integrity.

Essential Requirements:

• University degree or relevant professional qualification in Finance, Business, or related discipline.
• 3+ years at middle management level in a customer-facing payroll/finance service (or 5+ years equivalent experience).
• Minimum 2 years’ experience managing teams and delivering results through others.
• Experience with stakeholder engagement and performance improvement initiatives.
• Full UK driving licence and access to a car (or approved alternative).

Desirable:

• Experience in a shared service/centralised delivery environment.
• CIPP qualification or willingness to pursue.

Skills & Abilities:

• Strong leadership, organisational, and interpersonal skills.
• Ability to hold teams accountable and deliver service excellence.
• Broad payroll knowledge including PAYE legislation.
• Analytical skills to interpret complex information and drive solutions.

Why Work With Us:

• Lead a critical service supporting HSCNI staff across Northern Ireland.
• Opportunity to implement innovative solutions and improvements.
• Join a collaborative, high-performing team.

Application Notes:

• Shortlisting based on essential criteria; provide clear evidence on your application.
• Successful applicants may require an Enhanced Disclosure Check (AccessNI) and Health Assessment.

Apply now to lead payroll excellence for HSCNI for this 6-month temporary role.

Job Types: Full-time, Temporary

Contract length: 6 months

Work Location: In person