Finance Officer – Helpdesk (Band 4)

Location: Ards Hospital Site, Newtownards

Salary: Band 4 Agenda for Change

Job Type: Full-time (37.5 hours per week), Temporary

About the Role

We are seeking a Finance Officer to support our dedicated Finance Helpdesk during the live rollout of our new finance systems. In this role, you will act as a key point of contact for system end-users, managing incoming queries, resolving technical/procedural issues, and ensuring smooth daily administration across core financial systems.

Key Responsibilities

• Serve as the main point of contact on the Finance Helpdesk, providing support and guidance to system end-users.

   

• Assist in the day-to-day administration of General Ledger, FPM, and Eproc systems.

   

• Troubleshoot, investigate, and resolve user requests, queries, and system errors in a timely manner.

   

• Communicate regularly with internal and external stakeholders across the HSC network.

   

• Maintain procedures and assist with financial governance, reporting, and statutory accounts tasks.

   

   

Essential Criteria

• Qualifications & Experience (Option A): HNC/HND (Finance-related) or equivalent, plus 1 year of relevant experience in a Finance Department.

  OR (Option B): NVQ Level 3 plus 2 years of relevant experience in a Finance Department.

   

  OR (Option C): 2 years of recent relevant experience in a Finance Department at Band 3 or equivalent.

• Communication: Excellent telephone communication and interpersonal skills, with a proven track record of working effectively with a range of stakeholders.

   

• IT Skills: Strong proficiency in Microsoft Office, with advanced working knowledge of MS Excel, and hands-on experience using financial systems.

   

• Driving Licence: Full current UK driving licence with access to a car upon appointment (waived if a disability prevents driving, provided suitable alternative transport is available).