Learning and Organisational Development Administrator

Learning & Organisational Development Administrator

Band: 3
Directorate: Human Resources & Organisational Development
Location: NIAS Trust HQ (initially)
Reports To: Learning & Organisational Development Facilitator

Job Summary

The Learning & Organisational Development Administrator will support the delivery of a high‑quality, client‑focused Learning & Development service. The role involves managing day‑to‑day administration, maintaining learning systems, producing training reports, and ensuring compliance with internal quality and governance standards.

Main Responsibilities

• Provide efficient administrative support to the Learning & Development team.
• Offer advice and guidance to staff and managers on Learning & Development processes.
• Ensure all paperwork is completed accurately for processes such as Assistance to Study, Work Experience, Corporate Welcome, PDPRs and Mandatory Training.
• Support and advise on the Trust’s Digital Learning Management System.
• Collect, analyse and report on Learning & Development activity data.
• Maintain electronic and paper filing systems, ensuring secure storage and retrieval.
• Work collaboratively with managers, staff, trade unions and service users.
• Assist with projects, surveys and feedback activities.
• Support the promotion and communication of Learning & Development programmes.
• Monitor and coordinate training equipment, stationery and purchasing needs.
• Organise meetings, take minutes and support training programme planning.

Essential Criteria

Qualifications (one of the following):

• 5 GCSEs (A–C) including English and Maths plus 2 years’ administrative/customer service experience at Band 2 or equivalent
  OR
• NVQ Level 2 in Administration/Customer Service plus GCSE English & Maths (A–C) plus 2 years’ administrative/customer service experience at Band 2 or equivalent

Experience:

• At least 1 year’s experience using Microsoft Office (Word, Excel, PowerPoint, Outlook).

Skills & Knowledge:

• Strong communication and interpersonal skills.
• Excellent organisational skills and ability to work to tight deadlines.
• Experience maintaining digital information systems.
• Ability to work independently and as part of a team.
• Understanding of the role of a Human Resources function.

Desirable Criteria

• 1 year’s experience working in a Human Resources environment.