Job Title: Senior Service Delivery Manager – Payroll (6-Month Fixed Term)
Location: Great Victoria Street, Belfast
Salary: Band 8a (£53,755 – £60,504)
Contract: Full-time, 6-month temporary
About the Role:
We are seeking a Senior Service Delivery Manager to lead the day-to-day delivery of the Payroll Service Centre (PSC) for Health and Social Care in Northern Ireland (HSCNI). This temporary role will see you manage a large team, ensure high-quality payroll service delivery, and drive continuous improvement in processes and systems.
Key Responsibilities:
- Lead and manage Payroll delivery teams to meet SLAs, KPIs, and service targets.
- Identify and implement service improvements and operational efficiencies.
- Collaborate with internal and external stakeholders to maintain effective working relationships.
- Support strategic planning, business improvement initiatives, and risk management.
- Lead training initiatives and ensure smooth transitions to new payroll systems.
- Maintain high standards of governance, compliance, and data integrity.
Essential Requirements:
- University degree or relevant professional qualification in Finance, Business, or related discipline.
- 3+ years at middle management level in a customer-facing payroll/finance service (or 5+ years equivalent experience).
- Minimum 2 years’ experience managing teams and delivering results through others.
- Experience with stakeholder engagement and performance improvement initiatives.
- Full UK driving licence and access to a car (or approved alternative).
Desirable:
- Experience in a shared service/centralised delivery environment.
- CIPP qualification or willingness to pursue.
Skills & Abilities:
- Strong leadership, organisational, and interpersonal skills.
- Ability to hold teams accountable and deliver service excellence.
- Broad payroll knowledge including PAYE legislation.
- Analytical skills to interpret complex information and drive solutions.
Why Work With Us:
- Lead a critical service supporting HSCNI staff across Northern Ireland.
- Opportunity to implement innovative solutions and improvements.
- Join a collaborative, high-performing team.
Application Notes:
- Shortlisting based on essential criteria; provide clear evidence on your application.
- Successful applicants may require an Enhanced Disclosure Check (AccessNI) and Health Assessment.
Apply now to lead payroll excellence for HSCNI for this 6-month temporary role.
Job Types: Full-time, Temporary
Contract length: 6 months
Work Location: In person