Support Worker

upport Worker 

(Full-Time – 35 hours per week)
Location: Belfast
Salary: £24,896.94
Contract: Permanent (rota-based including evenings, weekends, and some nights)

About the Role
As a Support Worker, you will be part of a multi-disciplinary team delivering holistic, person-centred support to individuals experiencing homelessness. Working within a housing-led, harm reduction model, you will help service users build independence and manage their daily lives.

Key Responsibilities

• Act as the first point of contact, providing a welcoming and professional service
• Support day-to-day needs (e.g. meals, laundry, maintaining living spaces)
• Assist with personalised support plans and activities (financial, social, educational)
• Maintain accurate service user records and communication with colleagues
• Carry out reception and building management duties

Health & Safety

• Ensure compliance with health & safety policies and procedures
• Complete cleaning duties, safety checks, and report building issues

Administration

• Maintain records, petty cash, reports, and service user files
• Follow IT and data security policies

Team Contribution

• Participate in handovers, meetings, training, and volunteer support
• Work in line with the service values and maintain high professional standards

Requirements

• GCSEs (A–C) in Maths and English (or equivalent)
• 1 year relevant paid experience or 2 years volunteering (e.g. with vulnerable groups)
• Ability to work flexible rota (including nights and weekends)

Benefits

• 35 days annual leave (increasing with service)
• Paid sick leave, enhanced family leave
• Pension scheme and health cash plan
• Training and development opportunities
• Additional perks (e.g. Blue Light Card)